Kojier accepts returns on unworn, unlaundered, and unaltered items within 10 days of delivery for a full refund.

Returns requested after 10 days and within 30 days of delivery are eligible for store credit. All return requests must be submitted within 30 days of delivery.

To be eligible, items must be returned in their original condition with tags, packaging, and any included materials. Items that show signs of wear, washing, alteration, damage, fragrance, or use may be rejected and returned to the customer.

To start a return, contact us at support@kojier.com with your order number and reason for the request. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item received was incorrect or defective. Original shipping charges are not refunded or credited.

Store credit includes the cost of eligible item(s) and any applicable taxes paid. Store credit does not expire and may be used toward a future Kojier purchase.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us at support@kojier.com as soon as possible with your order number and photos of the issue.

Once reviewed, we will work to make it right.

Exceptions / non-returnable items

Non-returnable items include final sale items, gift cards, worn items, washed items, altered items, and items returned without approval. Please contact us if you have questions about your item before starting a return.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

Approved returns made within 10 days will be refunded to the original payment method. Returns approved after 10 days and within 30 days will be issued as store credit.

For approved refunds or store credit that have not been processed within 15 business days, please contact us at support@kojier.com.