Privacy policy
Last updated: July 1, 2026
Introduction
Kojier ("we," "our," or "us") operates this website, online store, and all related content, features, products, services, and tools (collectively, the "Services") to provide you with a secure and personalized shopping experience. Our Services are supported by trusted third-party technology providers that enable us to operate our online store, process transactions, and deliver our Services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our Services, make a purchase, create an account, or otherwise communicate with us.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service regarding the handling of personal information, this Privacy Policy will govern.
Personal Information We Collect
"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include anonymous or de-identified information that cannot reasonably identify an individual.
Depending on how you interact with our Services, we may collect:
- Contact information, including your name, billing and shipping addresses, email address, and telephone number.
- Payment and transaction information, including payment method details, transaction history, billing information, and payment confirmations.
- Account information, including usernames, passwords, preferences, saved items, and account settings.
- Shopping activity, including products viewed, cart contents, wishlists, purchases, returns, exchanges, and order history.
- Communications with us, including customer support inquiries, emails, messages, reviews, and feedback.
- Device and technical information, including IP address, browser type, operating system, device identifiers, and network information.
- Website usage information, including pages visited, interactions, navigation patterns, referral sources, cookies, and similar technologies.
How We Collect Personal Information
We collect information:
- Directly from you when you place an order, create an account, subscribe to communications, or contact us.
- Automatically through cookies, analytics technologies, and similar tools when you use our Services.
- From trusted third-party service providers who process information on our behalf.
- From business partners, payment processors, shipping providers, fraud prevention providers, and other third parties as permitted by law.
How We Collect Personal Information
We collect information:
- Process and fulfill orders.
- Process payments and issue refunds.
- Create and manage your account.
- Arrange shipping and delivery.
- Provide customer support.
- Personalize your shopping experience.
- Improve our website, products, and Services.
- Recommend products based on your interests and previous purchases.
- Send transactional communications regarding your orders or account.
- Send promotional communications where permitted by law or with your consent.
- Detect, investigate, and prevent fraud, unauthorized access, or other unlawful activity.
- Protect the security and integrity of our Services.
- Comply with legal obligations and enforce our agreements.
Disclosure of Personal Information
We may disclose personal information when necessary to operate our business, including:
- To trusted third-party service providers that assist with website hosting, ecommerce platform services, payment processing, fraud prevention, analytics, cloud storage, order fulfillment, shipping, customer support, marketing, and other business operations.
- To advertising and marketing partners that help us measure advertising performance or deliver personalized advertisements, where permitted by law.
- When you request or authorize us to share information with another party.
- Within our affiliated businesses or corporate group.
- In connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar business transaction.
- To comply with applicable law, legal process, law enforcement requests, or to protect our legal rights, customers, or business.
Relationship with Third-Party Service Providers
Our Services rely on trusted third-party technology providers to host, operate, maintain, and improve our online store. As a result, information you provide while using our Services may be transmitted to and processed by these providers and their authorized partners, including providers located in countries outside your country of residence.
Certain platform features used to operate our Services may combine information from your interactions with our website together with aggregated or related information collected across other websites or merchants using the same technology platform. This information helps improve platform functionality, enhance security, detect fraud, personalize user experiences, and improve overall service performance.
In some cases, these third-party providers process personal information for their own operational purposes and may act as independent data controllers under applicable privacy laws. Requests relating to personal information processed directly by these providers may be handled through their own privacy policies and data rights procedures.
Third-Party Websites
Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.
Data Security and Retention
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, enforce agreements, or protect our legitimate business interests.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we maintain about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information.
- Receive a portable copy of your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of targeted advertising or certain information sharing where required by law.
- Manage marketing communications by using the unsubscribe link included in promotional emails.
To exercise your privacy rights, please contact us using the information provided below. We may verify your identity before fulfilling your request where required by law.
If personal information has been processed directly by one of our third-party service providers acting as an independent controller, your request may need to be submitted directly to that provider through its own privacy procedures.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your country of residence. Where required by applicable law, we implement appropriate safeguards to protect personal information transferred internationally.
Complaints
If you have questions or concerns regarding our handling of your personal information, please contact us. If you remain dissatisfied, you may have the right to submit a complaint to your local data protection authority where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs. Any changes will become effective when the revised Privacy Policy is posted on this page. The "Last Updated" date will indicate when this Privacy Policy was most recently revised.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at support@kojier.com